Return Requests and Refund Policy

Due to the nature of online auctions, items delivered as described and photographed are generally not eligible for returns, exchanges, or refunds.

All sales are considered final unless otherwise determined by Pristine Auction.

Buyer Responsibility

Customers are responsible for reviewing:

• Auction descriptions
• Listing details
• Item photos
• Authentication information
• Item condition disclosures

before placing a bid.

By placing a bid, the customer acknowledges and accepts the condition and details presented within the listing.

Inspecting Your Order

Customers are encouraged to inspect all items immediately upon delivery.

If there is an issue with your order, please contact Customer Service as soon as possible after receipt.

Situations That May Require Review

While most auction sales are final, Pristine Auction may review issues involving:

• Items received significantly different than described
• Shipping damage claims
• Missing items
• Authentication discrepancies
• Incorrect item fulfillment

Any review or resolution is handled at the sole discretion of Pristine Auction.

Important Notes

• Buyer’s remorse is not a valid reason for return or refund.
• Minor condition variations consistent with listing photos or descriptions are not considered grounds for return.
• Shipping carrier delays are not grounds for cancellation or refund.
• Customers should retain all packaging materials when reporting shipping damage.

Need Assistance?

If you believe there is an issue with your order, please contact Customer Service at [e-mail] and include:

• Your invoice number
• Lot number or item number
• Photos of the item and packaging when applicable

Related Articles:

• Damages, Discrepancies, and Missing Items
• Authenticity Issues and Authentication Verification
• Stock Images in Auction Listings