Pristine Auction Help Center home page
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Frequently Asked Questions

  1. Pristine Auction
  2. Buying

Buying

Getting Started

  • Mobile App vs. Web Browser
  • Contact Pristine Auction Support
  • Managing Email and Notification Preferences
  • Viewing Your Bids and Watch List
  • Adding or Updating Profile Information
  • Account Validation Issues
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Auctions and Bidding

  • Live Auction
  • Mystery Boxes
  • Bid Cancellations
  • Bidding and Winning Auctions
  • Bid Restrictions
  • Why Was I Outbid?
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Payments

  • Payment Troubleshooting
  • Checking Out and Paying for Completed Auctions
  • Buyer Fees and Charges
  • Accepted Payment Methods
  • Payment Timelines and Unpaid Invoice Policy

Shipping

  • Local Pick-Up Information
  • Abandoned Property Policy
  • Hold to Combine Shipping
  • International Shipping Information
  • Drop Ship Items vs. Warehouse Items
  • Locating Tracking Information
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Returns, Refunds, and Authentication Issues

  • Authenticity Issues and Authentication Verification
  • Damages, Discrepancies, and Missing Items
  • Return Requests and Refund Policy

Product Information & Terminology

  • Pristine Marketplace (Direct Purchase Store)
  • Stock Images in Auction Listings
  • Lot Numbers and Auction Numbers
  • Holograms, COAs, LOAs, and ALOAs Explained
  • Custom vs. Authentic Jerseys
Pristine Auction Buyers - for further assistance email help@pristineauction.com or call us at 602-626-5218
Sellers - for further assistance email consignment@pristineauction.com