General

• Contact Us
• Marketplace
• App VS Web Browser
• Appraisals

Shipping

• Abandoned Property
• Hold to Combine
• International Shipping
• Dropship VS Warehouse
• Locating Tracking
• Local Pick-Up

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Terminology

• Stock Images
• Lot Numbers
• Holograms, COAs, LOAs, and ALOAs
• Custom vs Authentic

Auctions and Bidding

• Mystery Boxes
• Cancellations
• Bidding and Winning Auctions
• Bid Restrictions
• Outbid
• Second Chance and Near Reserve Offers

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Payments

• Payment Troubleshooting
• Checking Out/Paying for completed auctions
• Fees
• Payment Methods
• Payment Timelines

Returns, Refunds, and Authentication Issues

• Authenticity Issues
• Damages, Discrepancies, and Missing Items/Deliveries
• Return Requests

Account Navigation and Troubleshooting

• Opting Out of Notifications
• Viewing Bids and Watch List
• Adding/Updating Profile Information
• Account Validation
• Login/Password Issues
• User Account