Payment Timelines and Unpaid Invoice Policy

Payment for auction winnings is due in full within 7 days of the auction closing date.

Payment Due Timeline

Customers have up to 7 days to complete payment for won items.

On the 6th day after the auction ends:

• Any valid payment methods saved on the account may be automatically charged for unpaid invoices

Multiple Outstanding Invoices

During the unpaid period, customers will still be required to pay for any additional lots won, regardless of when those auctions ended.

Example:

• If a bidder wins a lot on January 7th and does not complete payment
• Then wins another lot on January 9th
• Payment for both invoices will be required during checkout

Failed Payment and Forfeit Process

If payment is not completed within 7 days:

• The invoice may be forfeited
• The account will receive bidding restrictions
• A 30% restocking fee will be assessed based on the winning bid amount

Example Timeline

• January 7: Lot is won
• January 13: Saved payment methods may be automatically charged
• January 14: If payment still fails or account information is incomplete, the lot will be forfeited and a restocking fee applied

The same payment timeline applies individually to additional unpaid lots won afterward.

Required Account Information

To avoid payment failures and forfeiture:

• A valid payment method must be saved on the account
• A valid shipping address must be provided
• Payment information must remain current and accurate

Live Auction Exception

Live Auctions follow a separate payment process.

Winning Live Auction invoices are automatically charged immediately after the auction closes.

Please see the Live Auction FAQ for additional information regarding Live Auction payment processing.

Important Notes

• Failure to complete payment may result in bidding restrictions on the account.
• Restocking fees are assessed in accordance with Pristine Auction policies.
• Customers are responsible for monitoring unpaid invoices and payment deadlines.

Need Assistance?

If you are experiencing payment issues or need assistance completing checkout before forfeiture occurs, please contact Customer Service at [e-mail].

Related Articles:

• Accepted Payment Methods
• Buyer Fees and Charges
• Bid Restrictions
• Bid Cancellations
• Checking Out and Paying for Completed Auctions