Customer Payment Timelines

Winning bidders are required to submit payment in full within 7 days of the auction ending.

Payment Deadline

Customers must complete payment:

• Within 7 days of auction close

During this payment period:

• Pristine Auction may attempt to process payment using payment methods saved on the customer’s account

Unpaid and Forfeited Orders

If payment cannot be successfully collected after 7 days:

• The lot(s) may be forfeited
• The bidder may be charged a restocking fee equal to 30% of the auction invoice total
• The customer’s bidding privileges may be restricted until the balance is resolved

Restocking Fees

Restocking fees are assessed to the non-paying bidder’s account and are retained by Pristine Auction.

Please note:

• Sellers are not entitled to any portion of the restocking fee
• Restocking fees are not considered seller proceeds

Impact on Sellers

When a winning bidder fails to complete payment:

• The original transaction may be canceled
• The item may be relisted into a future auction at the discretion of Pristine Auction

Important Notes

• Payment timelines apply to standard auction formats unless otherwise stated.
• Automatic payment attempts may occur using saved payment methods on file.
• Failure to pay may impact a bidder’s future participation on the platform.

Need Assistance?

If you have questions regarding unpaid orders, forfeitures, or relisting timelines, please contact Consignor Relations for assistance at [e-mail].

Related Articles:

• Seller Payment Options and Timelines
• Drop Ship Consignment 
• Auction Types