Login and Password Issues

If you are unable to log into your Pristine Auction account, the troubleshooting steps below may help resolve the issue.

Forgot Your Username or Password

If you forgot your username or password:

1. Use the account recovery or password reset option on the login page
2. Follow the instructions provided to reset your login credentials

Password Reset Tips

When resetting your password:

• Make sure you are using the email address associated with your Pristine Auction account
• Check your spam or junk folder if the reset email does not appear
• Allow a few minutes for the reset email to arrive

Still Unable to Log In?

If you are still unable to access your account after completing the password reset process, please contact Customer Service for assistance.

Email:
[e-mail]

Information to Include When Contacting Support

To help us locate and verify your account more quickly, please include:

• The email address associated with your account
• A description of the login issue you are experiencing

Important Notes

• Customers should only contact Customer Service using the email address associated with the account whenever possible.
• For security purposes, additional account verification may be required before account access can be restored.
• Multiple failed login attempts may temporarily restrict access for security reasons.

Need Assistance?

If you continue experiencing login or password issues, please contact Customer Service for further assistance at [e-mail].

Related Articles:

• Account Validation Issues 
• Adding or Updating Profile Information 
• User Account Dashboard Overview