Contact Pristine Auction Support

If you need assistance with your account, bidding, payments, shipping, or auction-related questions, our Customer Service team is here to help.

Contact Methods

Email Support

Email: [e-mail]

Phone Support

Phone: [phone]

Chat

Chat support is available through our website during business hours.

Customer Service Hours

Monday through Friday
9:00 AM – 4:00 PM MST

AI Chat and Email Assistance

Pristine Auction currently utilizes Artificial Intelligence (AI) tools to assist with basic customer service inquiries through chat and email support.

These tools are designed to help provide faster responses for common questions and troubleshooting requests.

If additional assistance is needed, customers will still have the ability to connect with a live Customer Service representative.

Before Contacting Support

To help us assist you more efficiently, please include:

• Your account email address
• Auction or order number (if applicable)
• A detailed description of the issue
• Photos or screenshots when relevant

Related Help Topics

• Payment Troubleshooting
• Shipping Timeframes
• User Account Dashboard Overview
• Navigating Your Seller Dashboard