Account Validation Issues

If you are attempting to validate your account but are not receiving the verification email, text message, or phone call, the troubleshooting steps below may help resolve the issue.

Not Receiving the Validation Email

If you are not receiving the account verification email:

• Check your Spam or Junk email folders
• Verify that the email address entered on your account is correct
• Add [e-mail] to your email contacts or safe sender list

This may help prevent verification emails from being blocked or filtered.

Not Receiving the Verification Text or Call

If email verification is unsuccessful:

• Try using the text message verification option
• Try using the automated phone call verification option if available

Verification Delays

In some cases, verification notifications may take additional time to arrive.

Please allow up to 1 hour for:

• Verification emails
• Text messages
• Automated verification calls

before attempting additional troubleshooting steps.

Still Unable to Verify Your Account?

If you are still unable to complete account validation after 1 hour, please contact Customer Service for assistance.

Email:
[e-mail]

Information to Include When Contacting Support

To help us assist you more quickly, please include:

• The email address associated with your account
• The verification method attempted (email, text, or phone call)
• A description of the issue you are experiencing

Important Notes

• Verification delays may vary depending on your email provider or mobile carrier.
• Multiple verification attempts within a short period may temporarily delay additional notifications.
• Account validation may be required before bidding or checkout access is granted.

Need Assistance?

If you continue experiencing account validation issues, please contact Customer Service for further assistance at [e-mail].

Related Articles:

• Login and Password Issues
• Adding or Updating Profile Information